Return/Exchange Policies
If any (please see Exclusions below) purchase fails to meet your expectations, simply return your merchandise to us in its original and unused condition within 30 days of receipt for a merchandise store credit or exchange.
Our apologies, but we do not issue store credit and cannot accept returns or exchanges for Special Orders, items that have been used, or are not in original new condition, Sale items, personalized and perishable items. We are not responsible for any damage that is caused by your pet to the merchandise. We cannot accept returns COD or postage due. We do not reimburse shipping charges.
Please ship the unused product in its original packaging with all accompanying materials (instructions, etc.) to the following address:
My Uber Pet
Attn.: Amy Bachmeier
1218 Dumaine Ave
Port Orange, FL 32129
For your protection, we suggest you send your return via UPS, Federal Express, or by US Postal Service with insurance and delivery confirmation for tracking purposes. Return shipping is at the purchaser’s expense.
Please note: We do not issue store credit, and cannot honor exchanges for any merchandise that is sent back to us postmarked after 30 days (commencing from the date you receive your order).
Special Orders
Special Orders consist of those items that are permanently personalized in any way, including but not limited to items that are, monogrammed, engraved (i.d. tags), custom sized, altered and those that are not a standard stock item. We urge you to read the description of each item as Special Orders cannot be returned or exchanged.
Order Cancellations & Changes
My Uber Pet strives to process and ship all orders as promptly as possible. If your order has not yet entered the shipping process, you may cancel or revise your order. Please call 386-527-9772 or email your cancellation request or order change to amy@myuberpet.com. Be sure to include your name and order number. Please note: Orders for custom or personalized items cannot be cancelled or changed at any time. We encourage you to measure your pet as accurately as possible and carefully proofread your order confirmation for any errors or typos. Sorry, but we cannot be responsible for the shipping costs for any orders that cannot be cancelled before they are sent.
Standard Delivery Time & Fees
The standard delivery time is 7 to 10 days for in-stock, non-serviced items. Please note that items sent directly from our suppliers or oversize items may take longer. Our shipping prices are based on weight and destination and will be calculated upon check out. Orders are charged at the time of shipment. Items ordered together may not arrive in the same box.
Standard Method of Shipping
Orders usually ship via UPS, Fed Ex or USPS. We ask that our customers please provide shipping addresses that can accept UPS and Fed Ex shipments (no PO Boxes or APO addresses).
For your protection, items shipped directly from My Uber Pet are shipped via USPS.
Occasionally My Uber Pet will ask our manufacturer to ship directly to you. Should you have any questions regarding the delivery of such an item, please contact My Uber Pet directly at 386-527-9772
Lost Packages
In the event that your order does not arrive within the appropriate delivery time frame, please contact us. You must notify us within 30 days of the approximate delivery date so that we may process a Lost Package Inquiry. We will not be held responsible for failed deliveries that are not brought to our attention within this time frame.
Rush Orders
At times we may be able to accommodate rushed orders. Please contact us at 386-527-9772 if you need your order to be rushed and we will attempt to accommodate you. Rush orders include expedited shipping, in-house processing rush and rush ordering through our manufacturers. Please be aware that rush orders will incur an additional fee. We will try and make it as inexpensive as possible
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us at 386-527-9772 or via email at amy@myuberpet.com and we will be happy to correct the problem. Please do not ship the item back without prior authorization as you will be held responsible for any damage.
International Shipments
My Uber Pet is not shipping international at this time. If you are outside of the USA please email amy@myuberpet.com and we can work out a shipping arraignment.
Non-Deliverable, Refused & Unclaimed Orders
If an order is returned, refused or unclaimed by the customer due to customer refusal, customer negligence/absence, or customer providing incorrect shipping information, the customer will be charged with the appropriate shipping charges. Please make sure that the shipping information on your order is correct and that someone will be available to receive your package. All orders that require re-shipping at the request of the customer, whether for returned, refused, unclaimed, or undeliverable packages, will incur an additional re-shipping charge.
Tax
Florida state residents are charged all applicable sales tax.
Credit Cards Accepted
We accept VISA, MasterCard, American Express, Discover and Check/Debit cards with a VISA or MasterCard logo.
